Jim Gard's Avatar

Jim Gard

15 Oct, 2017 08:36 PM

Since this update I can’t access Mud Maps, have been using for a few years now and love the App. Is there an update coming to fix the issue?

  1. Support Staff 1 Posted by Li Xia on 25 Oct, 2017 10:27 PM

    Li Xia's Avatar

    Hi Jim, sorry about the really late reply.

    For Mud Map 2 users, upgrading to iOS11 will cause major compatibility issues.
    Mud Map 2 was superseded by Mud Map 3 nearly 2 years. During this time, Mud Map 2 has received numerous compatibility updates. Even though updates are a cost to my business, they have been provided for free. However there comes a point when this practice becomes unreasonable and iOS 11 is that point.

    What does this mean for Mud Map 2 users?

    • If you wish to continue using Mud Map 2, DO NOT upgrade to iOS11. Mud Map 2 will keep working just fine.

    • If you upgrade to iOS 11, we recommend using Mud Map 3.

    Mud Map 3 comes with more detailed maps, features and better usability. It’s fully compatible with iOS11 and will receive ongoing updates for the foreseeable future.

    Normally $99, but for existing mm2 customers, you can get a $25 rebate by sending in your MM3 invoice.

    Mud Map 3 is available from the App Store

  2. 2 Posted by James Gard on 26 Oct, 2017 06:48 AM

    James Gard's Avatar

    Thank you for your response, however as one of your early users and strong promoters of your product I find this totally unacceptable. This is the 1st time ever that I have paid nearly $100 for an app to be told that I now have to purchase a new version because the developer is no longer supporting it. The responses on the app store are showing the other clients disgust also, if you are not replacing version 3 at no charge, I will certainly not be paying for it again. I will await your response before purchasing an alternative. kind Regards, Jim Gard

    Sent from my iPad

  3. Support Staff 3 Posted by Li Xia on 04 Nov, 2017 08:50 AM

    Li Xia's Avatar

    Hi Jim, appreciate your candid feedback. I'm afraid I'm not able to offer a free upgrade. For existing customers, there is a $25 rebate for upgrading.

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