My mud map won’t work since updating software on iPhone and ipad.

Charles 's Avatar

Charles

20 Oct, 2017 07:15 AM

My mud map won’t work since updating software on iPhone and ipad. When I tried to update the app its asking me to buy a new app!! Surely that isn’t fair, are you releasing an update to fix the issue?

  1. 1 Posted by Charles on 20 Oct, 2017 07:24 AM

    Charles 's Avatar

    That’s a big rip off not updating without having to buy a new app. Other providers manage to do it and grow their businesses. Keep an eye out for my website that will inform customers what to expect from your shonky company if they part with their money. It will feature links to the other mapping apps I’ve traveled the country extensively with and frankly they were better anyway.

  2. 2 Posted by Charles on 20 Oct, 2017 07:30 AM

    Charles 's Avatar

    Even worse is the fact you have no direct contact details and then moderate honest feed back

  3. Support Staff 3 Posted by Li Xia on 27 Oct, 2017 03:33 AM

    Li Xia's Avatar

    Hi Charles, sorry about the late reply.

    In your opinion, what's a fair solution?

  4. 4 Posted by Charles Leahy on 27 Oct, 2017 04:24 AM

    Charles Leahy's Avatar

    Hi Li
    At the very least the programme should be updated so it functions with all versions of ISO or alternativity the updated version should be made available in the Apple store to anyone who has previously purchased a licence. This would be in line with industry practise and allow you to continue to build a customer base by attracting new purchases to the updated programme.
    Regards
    Charles

  5. Support Staff 5 Posted by Li Xia on 04 Nov, 2017 09:03 AM

    Li Xia's Avatar

    Hi Charles, appreciate your candid feedback.

    Updating apps for compatibility require my time and effort. I consider 3 years a fair lifetime for a $100 app.

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