My saved tracks are mostly basically gone, all that remains is a start and end point linked by a short straight line

Julius Webster's Avatar

Julius Webster

03 Nov, 2017 10:15 PM

I spent weeks scouting tracks and saving them in the app, only to find them changed from what I saved. It’s like the tracks are gone and replaced with a straight line linking the start and end. This is devastating to me. Can they be recovered somehow?

Thanks

Julius

  1. Support Staff 1 Posted by Li Xia on 06 Nov, 2017 08:29 AM

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    Hi Julius, sorry to hear about this terrible experience.

    There is a good chance your original data has been backed up to your online account. Go to our website, sign in to your account and have a look.

  2. 2 Posted by Julius Webster on 08 Nov, 2017 02:57 AM

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    Hi Li,

    I've logged in on your website and the routes/tracks are still displaying incorrectly, showing only a short straight line between the start and end points instead of the route I actually mapped.

    In addition to this, it seems like the HUNDREDS pf dropped pins detailing specific track conditions that I have spent the past year compiling, have also disappeared.

    I purchased your previous app for the full price, then when you released the new version shortly after, I purchased it AGAIN with no discount. I'm very disappointed to have lost all this data and will we devastated if it cannot be recovered.

    Please let me know what we can do to find it again.

    Thanks

    Julius

  3. Support Staff 3 Posted by Li Xia on 09 Nov, 2017 10:01 AM

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    Hi Julius, the final option is to recover from an iTunes backup.

  4. 4 Posted by julius.webster on 09 Nov, 2017 10:22 AM

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    How do I do this?

  5. Support Staff 5 Posted by Li Xia on 12 Nov, 2017 07:33 AM

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    Do you have a backup in iTunes?

  6. 6 Posted by Julius Webster on 12 Nov, 2017 12:22 PM

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    Jules Webster liked your email
    Spark by Readdle

  7. 7 Posted by Julius Webster on 12 Nov, 2017 12:23 PM

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    No i don’t, but my old ipad, running same version of mud maps still displays the pins missing from my new one

  8. Support Staff 8 Posted by Li Xia on 13 Nov, 2017 08:46 AM

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    I'm afraid the data is gone. Sorry for your loss, it's a terrible experience.

  9. 9 Posted by julius.webster on 14 Nov, 2017 12:39 AM

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    You say the data is gone, but I can still see my dropped pins on an old device with mudmaps installed?

  10. Support Staff 10 Posted by Li Xia on 14 Nov, 2017 08:22 AM

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    If that's the case, delete all your data from your online account. Then back it up from the app on your old device.

  11. 11 Posted by Julius Webster on 14 Nov, 2017 08:23 AM

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    How do I do that?

  12. Support Staff 12 Posted by Li Xia on 15 Nov, 2017 08:51 AM

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    Lets take Pins for example, go to your pins online --> use the check box to select the ones you want to delete --> Options --> Delete --> Confirm.

    Then in the app, go to the pins screen and your data should resync.

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