iPhone X and Mud Map 3

Harry Michael Dean's Avatar

Harry Michael Dean

13 Nov, 2017 10:34 PM

Mud map 3 has will not open on my new iPhone X.

  1. Support Staff 1 Posted by Li Xia on 14 Nov, 2017 08:21 AM

    Li Xia's Avatar

    Hi Harry, I haven't tested MM3 on an iPhone X. Can you describe what happens?

  2. 2 Posted by Harry Michael D... on 21 Nov, 2017 05:21 AM

    Harry Michael Dean's Avatar

    Thanks, Li.
    With the new iPhone X, I "restored from backup" from my old phone.
    When I tapped the Mud Map 3 icon it went dark and said "loading" - but nothing happened.

    I then emailed you.

    Subsequently I deleted the icon, redownloaded the app, and this opened when I tapped the icon.

    I had to re-download all the maps.

    Obviously the "restore from download" had only restored the icon and not the app.

    Seems OK now.

    Regards
    Michael

  3. Support Staff 3 Posted by Li Xia on 21 Nov, 2017 07:43 AM

    Li Xia's Avatar

    I have since had a chance to test on an iPhone X and report that MM3 does run.

    A fresh install should fix this issue. First delete the app from the device then go to App Store > Purchased and redownload it for free.

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