mud map 3

Tom's Avatar

Tom

20 Jan, 2018 06:00 AM

I mate Im still waiting on you guys to email me the link to reset my password so I can start using the new mud map 3 that I have purchase
are you guys still in business?

  1. 1 Posted by Tom on 20 Jan, 2018 09:55 PM

    Tom's Avatar

    Hi mate when are you going to email me the link to reset my passwords???
    why does it take so long when every other company to reset password is instance

  2. Support Staff 2 Posted by Li Xia on 23 Jan, 2018 06:04 AM

    Li Xia's Avatar

    Hi Tom, I can help you with that. What's your email?

  3. 3 Posted by Tom Hoang on 23 Jan, 2018 06:42 AM

    Tom Hoang's Avatar

    Hi Mate

    You just reply to my email ?

    is

    [email blocked]

  4. Support Staff 4 Posted by Li Xia on 26 Jan, 2018 08:46 AM

    Li Xia's Avatar

    And what is your preferred password?

  5. 5 Posted by Tom Hoang on 29 Jan, 2018 04:58 AM

    Tom Hoang's Avatar

    Hi Li

    What do you mean preferred password?

    I thought all password are set up by client not by you?

    Can you please explain ?

    Or if it's easier for you can set up a temporary password and Ill change it once I log in?

    Thanks

  6. Support Staff 6 Posted by Li Xia on 29 Jan, 2018 08:28 AM

    Li Xia's Avatar

    We can reset your password from the backend, but we can't retrieve it because it's encrypted.

  7. 7 Posted by Tom Hoang on 29 Jan, 2018 08:56 AM

    Tom Hoang's Avatar

    So why don’t you email me the link to reset the password myself??

  8. Support Staff 8 Posted by Li Xia on 30 Jan, 2018 05:40 AM

    Li Xia's Avatar

    https://www.mud-maps.com/forgotpassword

    It will send you an email, but it appears you are not receiving these emails which takes us back to square one.

    If you don't get the email, you will need to email me your password so I can reset it from the backend admin panel

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