No internet connectivity or response from server

James Steele's Avatar

James Steele

24 Jan, 2018 05:51 AM

I can't download new maps ("Internet connectivity required to download maps."). Deleted and reinstalled app, can't sign in (same feedback). Tried to change password ("No internet connectivity or response from server.") other apps working fine. On this website, tried to sign in, told no account exists.

  1. Support Staff 1 Posted by Li Xia on 26 Jan, 2018 08:55 AM

    Li Xia's Avatar

    What you are experiencing is due to a server issue on my end. I'm working to fix it now, will keep you posted. Sorry for the inconvenience.

  2. Support Staff 2 Posted by Li Xia on 29 Jan, 2018 08:06 AM

    Li Xia's Avatar

    James, I'm pleased to say that the issue you have been experiencing has been fixed. You shouldn't have issues moving forward.

  3. 3 Posted by James Steele on 29 Jan, 2018 08:08 AM

    James Steele's Avatar

    All fixed, working as expected now. Thanks!

    James Steele, PhD

    M: 0412 488 338

  4. Support Staff 4 Posted by Li Xia on 29 Jan, 2018 08:33 AM

    Li Xia's Avatar

    You are welcome, Sorry for the inconvenience and Thanks for your patience.

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