APP NOT WORKING

Tony 's Avatar

Tony

24 Jan, 2018 11:39 PM

Same problem as every one else by the look of it, as below
This is a recent purchase for me, hard to recommend to anyone else at the moment

I am trying to plan a trip for this weekend and no maps will download on either iPad or iPhone. I deleted the app and reinstalled it and now it says “internet required to login” and I cannot login and the app is now useless.

  1. Support Staff 1 Posted by Li Xia on 26 Jan, 2018 09:02 AM

    Li Xia's Avatar

    What you are experiencing is due to a server issue on my end. I'm working to fix it now, will keep you posted. Sorry for the inconvenience.

  2. Support Staff 2 Posted by Li Xia on 29 Jan, 2018 08:08 AM

    Li Xia's Avatar

    Tony, I'm pleased to say that the issue you have been experiencing has been fixed. You shouldn't have issues moving forward. Thanks for your patience.

  3. 3 Posted by Tony Ratcliffe on 29 Jan, 2018 08:59 AM

    Tony Ratcliffe's Avatar

    Thankyou

    Tony Ratcliffe.

  4. Support Staff 4 Posted by Li Xia on 30 Jan, 2018 05:43 AM

    Li Xia's Avatar

    you are welcome.

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