Where’s my money?

Brett's Avatar

Brett

14 Mar, 2018 07:12 PM

Hello
When are you going to refund my money for Mud Map 2 and all the purchased maps?
My total spend is over $200 for an app. That no longer works.
I DO NOT WISH TO GIVE YOU ANY MORE MONEY FOR ANOTHER PRODUCT THAT MAY NOT WORK IN FUTURE.
The product you sold me doesn’t work.
Please refund my credit card you gladly charged.
Captain Brett Hilton

  1. 1 Posted by Brett on 14 Mar, 2018 07:13 PM

    Brett's Avatar

    Hello
    When are you going to refund my money for Mud Map 2 and all the purchased maps?
    My total spend is over $200 for an app. That no longer works.
    I DO NOT WISH TO GIVE YOU ANY MORE MONEY FOR ANOTHER PRODUCT THAT MAY NOT WORK IN FUTURE.
    The product you sold me doesn’t work.
    Please refund my credit card you gladly charged.
    Captain Brett Hilton

  2. Support Staff 2 Posted by Li Xia on 22 Mar, 2018 05:02 AM

    Li Xia's Avatar

    Brett, for all app purchases, there is no guarantee the software will perform moving forward. New version updates provide ongoing compatibility. For existing customers, I can offer a $25 rebate when upgrading.

  3. 3 Posted by Brett Hilton on 22 Mar, 2018 06:36 AM

    Brett Hilton's Avatar

    Moving forward please return my money as you are not supporting my purchase and I refuse to give you any more money, thank you.

    Sent from Brett's iPad

  4. Support Staff 4 Posted by Li Xia on 29 Mar, 2018 02:27 AM

    Li Xia's Avatar

    I agree that it is your choice to not pay more and upgrade. It's my loss and I can accept that.

    In terms of Mud Map 2, all sales a final. It performed well for many years and you have received value from it.

  5. 5 Posted by Brett Hilton on 29 Mar, 2018 08:32 AM

    Brett Hilton's Avatar

    Value? Where’s all the value in all the maps I purchased and can no longer use?

    Sent from my iPhone

  6. Support Staff 6 Posted by Li Xia on 07 Apr, 2018 02:53 AM

    Li Xia's Avatar

    The latest version, Mud Map 3 provide full backward compatibility with app maps.

  7. 7 Posted by Brett Hilton on 07 Apr, 2018 05:32 AM

    Brett Hilton's Avatar

    Please refund me

    Sent from Brett's iPad

  8. Li Xia closed this discussion on 09 Apr, 2018 12:35 AM.

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