Android app

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Pete

07 Jul, 2018 08:17 AM

Cant find the app in google store, have previouy paid a subscription and now cant use it

  1. Support Staff 1 Posted by Li Xia on 10 Jul, 2018 09:41 AM

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    The Android app is no longer available due to lack of demand. Sorry for the inconvenience.

  2. 2 Posted by Peter Brown on 10 Jul, 2018 09:51 AM

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    What about the money i paid for it??

    On Tue, 10 Jul. 2018, 7:11 pm Li Xia, <[email blocked]>
    wrote:

  3. Support Staff 3 Posted by Li Xia on 17 Jul, 2018 07:30 AM

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    Even through the app is no longer available from Google play, you can still use the app from backs of the device you have made. I realise this is not ideal or convenient. Unfortunately, Google pay does not provide a way to keep out of market apps available for customers.

  4. 4 Posted by Peter Brown on 17 Jul, 2018 07:36 AM

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    The app is not available to me for download, i can no longer use it. It
    will not install from my backup.

    On Tue, 17 Jul. 2018, 5:00 pm Li Xia, <[email blocked]>
    wrote:

  5. Support Staff 5 Posted by Li Xia on 18 Jul, 2018 09:54 AM

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    Did you upgrade to newer versions of Android since the backup?

  6. 6 Posted by Peter Brown on 18 Jul, 2018 09:55 AM

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    Yes

    On Wed, 18 Jul. 2018, 7:24 pm Li Xia, <[email blocked]>
    wrote:

  7. Support Staff 7 Posted by Li Xia on 18 Jul, 2018 09:58 AM

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    Restore from the backup will work assuming both Android versions are the same. I believe the issue you are seeing is forward compatibility issues.

  8. 8 Posted by Peter Brown on 18 Jul, 2018 10:13 AM

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    I have no acces at all to the app,

    On Wed, 18 Jul. 2018, 7:28 pm Li Xia, <[email blocked]>
    wrote:

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