Lost mudmap2 and mudmap1 unable to re download

Tony Hazell's Avatar

Tony Hazell

28 Jul, 2018 09:58 PM

I am disappointed that initiallyi broght the original mud maps. Lost it then was unable to re download it so I brought mud maps 2 now I have lost that due to removing because it had a glitch I am being forced to pay to download mud maps 3. Not very happy with the fact that you have no support for your previous programs or no way to re download them being forced to get the new version. Have I got this right or is there something I am missing?

  1. Support Staff 1 Posted by Li Xia on 31 Jul, 2018 10:07 AM

    Li Xia's Avatar

    Mud Map 2 was actively supported for 4 years, it was superseded by Mud Map 3 2 years ago. During this time, Mud Map 2 has received numerous compatibility updates. Even though updates are a cost to my business, they have been provided for free. However there comes a point when this practice becomes unreasonable and iOS 11 is that point.

  2. 2 Posted by Antony Hazell on 31 Jul, 2018 11:10 AM

    Antony Hazell's Avatar

    Fair enough but I will not purchase again $250 already and another $100, I’ll buy a different system. What happens when you supersede 3 and I lose all my points again. Forget it. Thanks for your swift response

    Sent from my iPhone

  3. Support Staff 3 Posted by Li Xia on 01 Aug, 2018 11:11 AM

    Li Xia's Avatar

    That's fair enough. Sorry to see you go as a customer.

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