Satellite Map View not loading on iPad PRO V2 or iPhone 7+. MUDMAP 3

Dennis Loomes's Avatar

Dennis Loomes

12 Aug, 2018 08:17 PM

I’m having problems with loading the satellite view of maps in the MUDMAP 3 APP on both of my devices. This has worked fine for a year and now I’m have trouble. When the satellite view is selected all I seem to get is the loading indication and nothing else. I have very good 4G signal on the devices? Both devices on the APP are set to use mobile data. I’m predominantly in Western Australia at the moment as I reside there.
Regards Dennis.

  1. Support Staff 1 Posted by Li Xia on 14 Aug, 2018 11:13 AM

    Li Xia's Avatar

    Hi Dennis,

    Sorry to hear about this terrible experience. To my knowledge, there are no issues with displaying satellite maps. I was able to view satellite maps using the latest version.

    A fresh install might fix this issue. First delete the app from the device then go to App Store > Purchased and redownload it for free.

  2. 2 Posted by Dennis Bigpond on 15 Aug, 2018 04:20 AM

    Dennis Bigpond's Avatar

    Li Xia,If I re-install the APP will I have to download all of the maps I have again, about 27Gbits?Regards Dennis

        
        

         With Regards,Dennis Loomes0428 314 303

  3. 3 Posted by Dennis Bigpond on 16 Aug, 2018 06:16 AM

    Dennis Bigpond's Avatar

    If I delete the APP I will lose all 27Gbit of maps stored on the devices? I will then need to reload all of them to each device?? Is that correct?Dennis
        
        

         With Regards,Dennis Loomes0428 314 303

  4. Support Staff 4 Posted by Li Xia on 18 Aug, 2018 12:48 AM

    Li Xia's Avatar

    Yes, you will be required to reinstall the maps.

  5. 5 Posted by Dennis Bigpond on 18 Aug, 2018 01:36 AM

    Dennis Bigpond's Avatar

    Li Xia,I have re-installed the APP on my iPhone 7+ and only the off road tracks map and the problem still exists? Are there any special settings that should be set to get this working?Dennis.
        
        

         With Regards,Dennis Loomes0428 314 303

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