Mud Map High Country

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theshines

20 Aug, 2018 10:08 PM

Hi,

I purchases Mud Map High Country long with around 50 or so Map, however I have a new iPad running the latest ios, and it the App tells me that the supplier needs to update the App for the latest IOS system.

I have spent hundreds of dollars on Maps with you and are very disappointed that I cannot use the App..

When will it be upgraded as my old iPad died and cannot be used.

I await your reply.

Craig Shine.

  1. 1 Posted by theshines on 23 Aug, 2018 07:42 AM

    theshines's Avatar

    Hi
    Any reply please

  2. 2 Posted by theshines on 25 Aug, 2018 11:50 PM

    theshines's Avatar

    Hi,

    What has happened to the support here ??

    I have paid a lot of money for these maps and cannot use them.

    Very poor service... I this day and age with social media and how well bad remarks spread and can cripple a business I'm surprised you have not responded !!!

  3. Support Staff 3 Posted by Li Xia on 29 Aug, 2018 11:20 AM

    Li Xia's Avatar

    Hi Craig,

    Mud Map 2 was superseded by Mud Map 3 nearly 2 years. During this time, Mud Map 2 has received numerous compatibility updates. Even though updates are a cost to my business, they have been provided for free. However there comes a point when this practice becomes unreasonable and iOS 11 is that point.

    What does this mean for you?

    • If you upgrade to iOS 11, we recommend using Mud Map 3.

    Mud Map 3 comes with more detailed maps, features and better usability. It’s fully compatible with iOS11 and will receive ongoing updates for the foreseeable future.

    Normally $99, but as an existing customer, you can get a $25 rebate by sending in your MM3 invoice.

    Mud Map 3 is available from the App Store

  4. 4 Posted by theshines on 17 Sep, 2018 06:06 AM

    theshines's Avatar

    Hi,

    I have spent a fortune on your maps for the version I have, why should I pay again for the update plus the maps. Also.. you may do that to me again !!

    So it's going to cost me $74 to upgrade again. plus new higher definition maps.. and then you pull the pin and not support that version after a while..

    I am also a paid Apple App developer and it's not hard to update to a new IOS version.

    I will be notifying Apply of this poor service.. I had already had run ins with you people when I first bought the app and maps where it would not run on my iPhone so I had to go out an buy a new iPhone...

    Your service and support is simply poor.

    Craig.
    Not Happy.

  5. Support Staff 5 Posted by Li Xia on 17 Sep, 2018 11:10 AM

    Li Xia's Avatar

    Hi Craig,

    Good to hear from you and sorry about the late reply. Seeing that you invested in the Victopos in addition to the app, I will make an exception and give you MM3 at no cost.

    H74H4ALWMMM7

    Here are the instructions on how to redeem this code.

  6. Support Staff 6 Posted by Li Xia on 17 Sep, 2018 11:11 AM

    Li Xia's Avatar

    You mentioned that you are an iOS developer. Any apps I may know of?

  7. 7 Posted by theshines on 18 Sep, 2018 10:45 PM

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    Thank you.. this is much appreciated !

    Cheers.

    Craig.

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