Update Issues

shafiek's Avatar

shafiek

11 Oct, 2018 07:39 PM

Hi

Mud maps 3 is unable to locate me on a map. It keeps saying something like "Unable to find your location please wait". I am running the latest Mud Maps on iOS 12, iPhone 6s.

  1. Support Staff 1 Posted by Li Xia on 11 Oct, 2018 07:46 PM

    Li Xia's Avatar

    Go to device settings > privacy > location > make sure Mud Map 3 is set to "Always" should fix this issue.

  2. 2 Posted by shafiek on 11 Oct, 2018 10:45 PM

    shafiek's Avatar

    Always option is not available. Only never and while using app

  3. 3 Posted by shafiek on 11 Oct, 2018 10:49 PM

    shafiek's Avatar

    I have the same issue as Steve at http://kb.mud-maps.com/help/discussions/problems/16461-update-issue, except that I do not see the Always option in device settings > privacy > location > Mud Map 3, just Never and While Using App

  4. Support Staff 4 Posted by Li Xia on 13 Oct, 2018 08:13 AM

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    The issue you are experiencing was due t a bug in v5.4.3.

    v5.4.4 has been released to address this issue. I suggest upgrading via the App Store.

    Sorry about the inconvenience.

  5. 5 Posted by shafiek on 13 Oct, 2018 09:47 AM

    shafiek's Avatar

    Thanks Li. Just tried it and it works. Thanks for the quick turn around.

  6. Support Staff 6 Posted by Li Xia on 16 Oct, 2018 09:54 AM

    Li Xia's Avatar

    you are welcome.

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