Not working

rboeck245's Avatar


12 Oct, 2018 07:39 AM

Hi, I've same issue on iPhone and also on my laptop. On the laptop a message appears on the map asking if I own the web site and advising that the map is unable to load

  1. Support Staff 1 Posted by Li Xia on 13 Oct, 2018 08:16 AM

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    Which part of the website is this happening on? Can I trouble you for the link?

  2. 2 Posted by rboeck245 on 14 Oct, 2018 10:09 AM

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  3. 3 Posted by rboeck245 on 14 Oct, 2018 11:57 PM

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    It seems it may be just related to Google maps but I think it has happened with others also

  4. Support Staff 4 Posted by Li Xia on 16 Oct, 2018 09:59 AM

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    Thanks. I'm working on a fix, will be in touch when it's been fixed.

  5. 5 Posted by rboeck245 on 21 Oct, 2018 10:55 PM

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    Hi Li, any update please?

  6. Support Staff 6 Posted by Li Xia on 24 Oct, 2018 08:59 AM

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    Still working on it.

  7. Support Staff 7 Posted by Li Xia on 17 Nov, 2018 05:18 AM

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    Good news, the server has been restored. All features, including sign in and map downloads are working as expected. Apologies for the inconvenience and thank you for your patience.

  8. 8 Posted by rboeck245 on 17 Nov, 2018 10:16 AM

    rboeck245's Avatar

    Hi Li, it seems to still be the same. Do I need to do something different to see the corrected application?

  9. Support Staff 9 Posted by Li Xia on 26 Nov, 2018 08:52 AM

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    Thanks for the feedback. I found another issue responsible for this issue. I'm working on it and will keep you posted. Really sorry about the inconvenience.

  10. 10 Posted by rboeck245 on 08 Dec, 2018 02:19 AM

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    Hi Li,
    Now when I modify a route it doesn't save!! and when I check it on my i phone the name of the route just a cloud symbol next to it and I cant access it. Really frustrating now, can this be fixed?

  11. Support Staff 11 Posted by Li Xia on 09 Dec, 2018 07:10 AM

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    Good news, the issue you reported has been fixed. Please let me how you go. Thank you for your patience and sorry for the inconvenience.

  12. 12 Posted by rboeck245 on 09 Dec, 2018 06:50 PM

    rboeck245's Avatar

    No better
    Maps still have watermarks saying API key required
    Message box still appears saying map cant load properly and asking do you own this site

  13. Support Staff 13 Posted by Li Xia on 11 Dec, 2018 09:05 AM

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    I'm looking into this again. Will keep you posted. Sorry about the inconvenience.

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