dowloaded maps disappear

Tim Macartney-Snape's Avatar

Tim Macartney-Snape

23 Oct, 2018 03:04 AM

Hi There, Why do I have to keep downloading the same maps - they seem to dissappear after short period and I have to download them again which is very inconvenient when there isnt good mobile coverage.

  1. Support Staff 1 Posted by Li Xia on 24 Oct, 2018 09:04 AM

    Li Xia's Avatar

    Hi Tim, you should need to provided the app is on the same device.

  2. 2 Posted by Tim Macartney-S... on 24 Oct, 2018 09:27 AM

    Tim Macartney-Snape's Avatar

    Sent from my phone - apologies for any spelling/autocorrect errors..

    > On 24 Oct 2018, at 8:04 pm, Li Xia <[email blocked]> wrote:
    > // Please reply above this line

    Hi Li

    Thank you for your reply. So do you mean that I have to download fresh maps every time I want to use them?
    Is there any way I can have them permanently on my device?
    Thank you

  3. Support Staff 3 Posted by Li Xia on 08 Nov, 2018 08:31 AM

    Li Xia's Avatar

    Hi Tim,

    That's correct. Unfortunately, Apple has a requirement where redownloadable content cannot be included in its backups.

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