Cannot download maps

Ross's Avatar


14 Nov, 2018 02:56 AM

Cannot download maps, it just comes up with FAILED on every attempt.

  1. Support Staff 1 Posted by Li Xia on 14 Nov, 2018 09:12 AM

    Li Xia's Avatar

    Hi Ross,

    We are experiencing some server trouble which is causing the issues you are experiencing. We have fix the login issue but map downloads is still down. I'm doing my best to restore the service ASAP. I will keep you posted. Apologies for the inconvenience.


  2. 2 Posted by Ross Furphy on 14 Nov, 2018 09:14 AM

    Ross Furphy's Avatar


    The login issue was fixed by deleting the app however the maps issue has been ongoing for a week or so.



    Sent from my iPhone

  3. Support Staff 3 Posted by Li Xia on 17 Nov, 2018 05:21 AM

    Li Xia's Avatar

    Ross, Good news, the server has been restored. All features, including sign in and map downloads are working as expected. Apologies for the inconvenience and thank you for your patience.

  4. 4 Posted by Ross Furphy on 17 Nov, 2018 05:22 AM

    Ross Furphy's Avatar


    I just tried downloading a half hour ago and it worked

    Sent from my iPhone

  5. 5 Posted by Ross Furphy on 17 Nov, 2018 07:29 AM

    Ross Furphy's Avatar

    Hi Li,

    Maps download on my iPad now but still get FAILED on my iPhone.

    Sent from my iPhone

  6. Support Staff 6 Posted by Li Xia on 26 Nov, 2018 08:51 AM

    Li Xia's Avatar

    Try restarting your iPhone and retrying downloading maps.

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