Server Problem?

nealg's Avatar


17 Nov, 2018 10:44 PM

Are you still having server problems? I am unable to upload new pins or tracks today.

  1. 1 Posted by nealg on 26 Nov, 2018 12:21 AM

    nealg's Avatar

    Still cannot add pins or new tracks. No response from Admin.
    Could I suggest you send out a bulk email to all users advising what is the problem at the moment.

  2. Support Staff 2 Posted by Li Xia on 27 Nov, 2018 06:42 AM

    Li Xia's Avatar

    The server is up and most of the features are working. There are still a few bugs to iron out, including uploading new pins / tracks. I'm working on the issues, will keep you posted. Sorry about the inconvenience.

  3. Support Staff 3 Posted by Li Xia on 01 Dec, 2018 09:36 AM

    Li Xia's Avatar

    Neal, quick update. I have not been able to identify the exact cause of this issue. This is my top priority, rest assured, I will fix this issue shortly. Thanks for your patience.

  4. Support Staff 4 Posted by Li Xia on 09 Dec, 2018 07:06 AM

    Li Xia's Avatar

    Hi Neal, good news, the issue you reported has been fixed. Please let me how you go. Thank you for your patience and sorry for the inconvenience.

  5. 5 Posted by nealg on 09 Dec, 2018 08:10 AM

    nealg's Avatar

    Yes it appears to work now, thanks. I did however have to re-upload 2 tracks that would not sync properly on my devices

  6. Support Staff 6 Posted by Li Xia on 11 Dec, 2018 09:31 AM

    Li Xia's Avatar

    Great to hear. After re-uploading, are they syncing properly?

  7. 7 Posted by nealg on 11 Dec, 2018 10:09 PM

    nealg's Avatar

    Yes they synced ok this time.

  8. Support Staff 8 Posted by Li Xia on 17 Dec, 2018 04:58 AM

    Li Xia's Avatar

    Great to hear.

  9. nealg closed this discussion on 11 Apr, 2019 04:36 AM.

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