create profile failed

jmpearson1's Avatar


19 Nov, 2018 02:06 AM

create profile failed
no internet connectivity or no response from server
just purchased this app from the app store and it des not work

  1. 1 Posted by jmpearson1 on 20 Nov, 2018 08:33 PM

    jmpearson1's Avatar

    Still no response
    Your App Store reply to a review about this matter says this has been rectified but still I get the same message.

  2. 2 Posted by jmpearson1 on 21 Nov, 2018 07:25 AM

    jmpearson1's Avatar


  3. 3 Posted by jmpearson1 on 21 Nov, 2018 07:57 AM

    jmpearson1's Avatar

    Just got a full refund from the apple support.

  4. Support Staff 4 Posted by Li Xia on 26 Nov, 2018 09:06 AM

    Li Xia's Avatar

    We were experiencing some server trouble which is causing the sign up feature to not work. Please bear with us as we work around the clock to find the cause of the problem and resolve it. Thanks for your patience and understanding.

  5. Support Staff 5 Posted by Li Xia on 01 Dec, 2018 09:34 AM

    Li Xia's Avatar

    Good news, server issues have been fixed. Can I ask you to start the app, choose sign up to create an account and you can start using the app. Thank you so much for your patience during this time and sorry for the inconvenience.

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