Trouble signing into a new account

dsc23837's Avatar


23 Nov, 2018 02:03 AM

Hi, I've just purchased MM3 but my iPad was not allowing me to create a sign-in so I have just created an account via my computer but when I try to sign in the App says the email address and password are incorrect, can you assist please? chris

  1. 1 Posted by dsc23837 on 23 Nov, 2018 03:35 AM

    dsc23837's Avatar

    Hi guys, can anyone help with this issue please?

  2. 2 Posted by dsc23837 on 26 Nov, 2018 12:57 AM

    dsc23837's Avatar

    Hey Li, can someone at least let me know this problem is being worked on, it seems to be a generic issue to the login system with several reports on the fault site?

  3. Support Staff 3 Posted by Li Xia on 27 Nov, 2018 06:43 AM

    Li Xia's Avatar

    Hi Chris, We were experiencing some server trouble which is causing the sign up feature to not work. Please bear with us as we work around the clock to find the cause of the problem and resolve it. If this is not satisfactory, you can request a refund through iTunes. Thanks for your patience and understanding.

  4. 4 Posted by dsc23837 on 17 Dec, 2018 10:04 PM

    dsc23837's Avatar

    Hi Li,
    I'm up and running so well done, the app is great, so much easier to use
    than my HX1. It was worth waiting for.

    I seem to be missing some of the MM3 features specifically all the POI's
    under information button, I only have five showing. Can you assist


  5. Support Staff 5 Posted by Li Xia on 18 Dec, 2018 06:08 AM

    Li Xia's Avatar

    Hi Chris, great to hear that you are up and running.

    For clarification, do you have 5 categories of POIs (campsites, caravan parks, etc) or 5 POIS showing on the map?

  6. 6 Posted by dsc23837 on 21 Dec, 2018 04:23 AM

    dsc23837's Avatar

    Hi Li,

    Yes just those five categories.


  7. Support Staff 7 Posted by Li Xia on 28 Dec, 2018 04:15 AM

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    Sounds like it's working properly. Mud Map 3 has 5 categories of interactive POIs. Some map brands such as Mud Map and Westprint have addition POIs marked on the map. Hope that clarifies things.

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