App not working

Paul Dickenson's Avatar

Paul Dickenson

23 Nov, 2018 06:02 AM

have been trying to import my maps for several days now and still no luck, unable to import my tracks from the web site to my ipad.
looks like i am not the only one experiencing these types pf problems.

do you have a time frame to when these issues will be rectified?

getting extremely frustrating/

  1. Support Staff 1 Posted by Li Xia on 26 Nov, 2018 09:18 AM

    Li Xia's Avatar

    Hi Paul, does downloading maps work for you now?

  2. 2 Posted by Paul Dickenson on 26 Nov, 2018 10:17 AM

    Paul Dickenson's Avatar

    I am not downloading maps. I am unable to import MMR maps that I have on my computer, I have tried with both apple and Microsoft operating systems. I can transfer thru iTunes and they show up in the import maps page of app but when I try to import they all fail.


  3. Support Staff 3 Posted by Li Xia on 27 Nov, 2018 06:29 AM

    Li Xia's Avatar

    Can you send through one of the MMR maps please so I can take a deeper look into the issue.

  4. 4 Posted by Paul Dickenson on 28 Nov, 2018 09:14 AM

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    MMR file is 55mb hopefully you got it, if not it is EOTOPO

    On 27 Nov 2018, at 2:29 pm, Li Xia <[email blocked]> wrote:

    // Please reply above this line
    From: Li Xia (Support staff)
    Subject: App not working

    Can you send through one of the MMR maps please so I can take a deeper look into the issue.

    View this discussion at our support site online:


    Reply with #ignore to stop receiving notifications for this discussion.

  5. 5 Posted by Paul Dickenson on 28 Nov, 2018 09:19 AM

    Paul Dickenson's Avatar

    No content.

  6. Support Staff 6 Posted by Li Xia on 29 Nov, 2018 08:26 AM

    Li Xia's Avatar

    Hi Paul, the map file didn't come through. Are you able to put it in dropbox or something similar and share the link?

  7. 7 Posted by psd6 on 30 Nov, 2018 05:23 AM

    psd6's Avatar

    Hi there,

    Paul Dickenson ([email blocked]) invited you to view the file " EOTopo 200K TAS 18%ExplorOz.mmr " on Dropbox.

    Paul said:
    "Hi Li Xia,&#10;here is the link to the map file you requested.&#10;&#10;Paul"

    View file[1]

    The Dropbox team
     Paul and others will be able to see when you view this file. Other files shared with you through Dropbox may also show this info. Learn more[2] in our help center.


  8. 8 Posted by Paul Dickenson on 30 Nov, 2018 05:25 AM

    Paul Dickenson's Avatar

    Hi Li Xia,
    I have shared a drop box link to the MMR map file as requested. You should receive it in another email

    Cheers Paul

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