ERROR - no response from server

dcharles94's Avatar

dcharles94

24 Nov, 2018 01:53 PM

I just purchased this app and am getting a server error on signup and cannot access the app, if I had of known this I would not or purchased, especially seeing other people’s reports of the same issue for the last few days, all with no response, I would like a full refund or I shall contact the ombudsman.

  1. Support Staff 1 Posted by Li Xia on 27 Nov, 2018 06:34 AM

    Li Xia's Avatar

    We were experiencing some server trouble which is causing the sign up feature to not work. Please bear with us as we work around the clock to find the cause of the problem and resolve it. If this is not satisfactory, you can request a refund through iTunes. Thanks for your patience and understanding.

  2. Support Staff 2 Posted by Li Xia on 01 Dec, 2018 09:36 AM

    Li Xia's Avatar

    Good news, server issues have been fixed. Can I ask you to start the app, choose sign up to create an account and you can start using the app. Thank you so much for your patience during this time and sorry for the inconvenience.

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