Register fail

Geoff Limmmer's Avatar

Geoff Limmmer

24 Nov, 2018 07:48 PM

I have a iPhone X downloaded the app. When I register I get the error message “create profile failed. No internet connectivity or no response from server.” The internet network is working. I can access any other web site. I have turned off the phone and tried to register. Same error message.

  1. 1 Posted by Geoff Limmer on 27 Nov, 2018 06:04 AM

    Geoff Limmer's Avatar

    Still cannot create profile. What is going on?

  2. Support Staff 2 Posted by Li Xia on 28 Nov, 2018 08:07 AM

    Li Xia's Avatar

    Hi Geoff, We were experiencing some server trouble which is causing the sign up feature to not work. Please bear with us as we work around the clock to find the cause of the problem and resolve it. If this is not satisfactory, you can request a refund through iTunes. Thanks for your patience and understanding.

  3. Support Staff 3 Posted by Li Xia on 01 Dec, 2018 09:37 AM

    Li Xia's Avatar

    Geoff, Good news, server issues have been fixed. Can I ask you to start the app, choose sign up to create an account and you can start using the app. Thank you so much for your patience during this time and sorry for the inconvenience.

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