Cant create new account/sign up

Jim Ford's Avatar

Jim Ford

26 Nov, 2018 02:49 AM

When i click on sign up it says 'could not submit form'

  1. Support Staff 1 Posted by Li Xia on 27 Nov, 2018 06:43 AM

    Li Xia's Avatar

    Hi Jim, We were experiencing some server trouble which is causing the sign up feature to not work. Please bear with us as we work around the clock to find the cause of the problem and resolve it. If this is not satisfactory, you can request a refund through iTunes. Thanks for your patience and understanding.

  2. Support Staff 2 Posted by Li Xia on 01 Dec, 2018 09:37 AM

    Li Xia's Avatar

    Jim, Good news, server issues have been fixed. Can I ask you to start the app, choose sign up to create an account and you can start using the app. Thank you so much for your patience during this time and sorry for the inconvenience.

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