no access

Jerry's Avatar

Jerry

26 Nov, 2018 06:50 AM

I opened an account ages ago I have since got a new email address therefore I can not access my Mud Maps Program. Please help

  1. Support Staff 1 Posted by Li Xia on 27 Nov, 2018 06:43 AM

    Li Xia's Avatar

    Hi Jerry, what was your previous email address and do you still have access to this email?

  2. 2 Posted by Jerry and Bib D... on 27 Nov, 2018 09:29 AM

    Jerry and Bib Deadman's Avatar

    Hi Li Xia

    My last email address was [email blocked],

    and no I can not get access to this.

  3. 3 Posted by Jerry and Bib D... on 28 Nov, 2018 06:47 PM

    Jerry and Bib Deadman's Avatar

    Are you able to help with this access issue?

    Cheers Jerry

  4. Support Staff 4 Posted by Li Xia on 29 Nov, 2018 08:52 AM

    Li Xia's Avatar

    Hi Jerry, can I trouble you for some ID to provide assurance you are the owner of this account?

  5. 5 Posted by Jerry and Bib D... on 29 Nov, 2018 10:53 AM

    Jerry and Bib Deadman's Avatar

    Hi LI

    I hope this helps

    Cheers

  6. 6 Posted by Jerry and Bib D... on 29 Nov, 2018 11:00 AM

    Jerry and Bib Deadman's Avatar

    Hi Li

    I forwarded my licence to you no subject, it says Fw Lic

    Cheers

  7. Support Staff 7 Posted by Li Xia on 01 Dec, 2018 09:44 AM

    Li Xia's Avatar

    It does, thank you for sending it through. What email address would you like to change to?

  8. 8 Posted by Jerry and Bib D... on 01 Dec, 2018 10:15 AM

    Jerry and Bib Deadman's Avatar

    Hi Li

    [email blocked]

    Cheers

  9. Support Staff 9 Posted by Li Xia on 02 Dec, 2018 09:29 PM

    Li Xia's Avatar

    I have updated your account with the new email address. You can sign in using the same password. If you can't recall what that was, go here to reset it https://www.mud-maps.com/forgotpassword

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