Can't create a new folder for pins

chris.blair's Avatar


29 Nov, 2018 11:43 PM


I am currently unable to create a new folder for pins on After entering the name for the folder and clicking Done, a message appears stating "Could not create new folder. Try again." I have tried a few different names and used different web browsers and computers with the same result.

I see that on 16 Nov 18 someone created a similar discussion as they were unable to create new folders for tracks and routes. My problem with a new folder for pins is likely related. Can someone please look into this and advise when it will be working again?



  1. 1 Posted by chris.blair on 02 Dec, 2018 09:52 PM

    chris.blair's Avatar


    Today I have also found that I am unable to import pins from a gpx file. I go to Import, I upload the file, the pin names show and I click Import. The website appears to do something as a spinning wheel appears, then Last Import shows with no pins. Can this please be looked into?



  2. Support Staff 2 Posted by Li Xia on 09 Dec, 2018 07:16 AM

    Li Xia's Avatar

    Hi Chris, thanks for the feedback. I'm aware of this issue and I'm looking into the issue. I will keep you posted.

  3. 3 Posted by chris.blair on 01 Jan, 2019 11:16 PM

    chris.blair's Avatar

    Hi Li,

    Happy New Year

    Do you have an update on when this issue will be resolved? I am still unable to create new folders.



  4. 4 Posted by chris.blair on 09 Jan, 2019 09:33 PM

    chris.blair's Avatar

    Hello Li,

    I am still unable to create new folders for pins. Do you have an update on when this will be fixed?



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