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David

30 Nov, 2018 06:25 AM

I had to delete mudmap 3 and start again because maps wouldn’t download , after doing so my pins didn’t download ,how do I download my pins again . Gpx file no good to me .

  1. Support Staff 1 Posted by Li Xia on 01 Dec, 2018 09:46 AM

    Li Xia's Avatar

    Hi David, we had some server issues which caused data syncing issues. These issues have not been fixed, I suggest trying to sycn your data again.

  2. 2 Posted by David Hughes on 03 Dec, 2018 01:21 AM

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    Pins gone mad

    Sent from my iPad

  3. Support Staff 3 Posted by Li Xia on 03 Dec, 2018 08:57 PM

    Li Xia's Avatar

    Hi David, A fresh install should fix this issue. First delete the app from the device then go to App Store > Purchased and redownload it for free.

  4. 4 Posted by David Hughes on 04 Dec, 2018 12:43 AM

    David Hughes's Avatar

    I’ve done that twice already.

    Sent from my iPad

  5. Support Staff 5 Posted by Li Xia on 09 Dec, 2018 07:17 AM

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    Hi David, it could be an issue with your data in your account or an issue with the app. Can you please log into your account on mud-maps.com to see whether its a data issue?

  6. Support Staff 6 Posted by Li Xia on 20 Aug, 2019 02:27 AM

    Li Xia's Avatar

    Hi David, As you know, we have been working to resolve the data syncing issue you have experienced within Mud Map 3 and we have good news! The latest version of Mud Map 3 (v5.6) is available from the App Store as a free download and should fix your data syncing issues. Thanks for your patience and let me know how you go!

    Thanks,

    Li.

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