App not working 3 weeks!!!!!!!!

Eddie's Avatar

Eddie

15 Dec, 2018 10:21 PM

I have tried to get a answer as to when the app will work again with no answer.No tracks or routes will transfer to my iPhone never had a problem in the past.Cleared app and reloaded 3 times as requested by you and no different.
Why not admit you have a huge problem with your site and inform members what is going on.
I WANT MY MONEY BACK.

  1. 1 Posted by Eddie on 15 Dec, 2018 10:27 PM

    Eddie's Avatar

    I have an iPhone X I have just seen you don't support this model of phone LOL.
    If you simply put up a notice about this all my problems would of been resolved straight away.
    Please forward me details on full refund as all other quality navigation apps work with no glitches on iPhone 10x.

  2. Support Staff 2 Posted by Li Xia on 18 Dec, 2018 05:16 AM

    Li Xia's Avatar

    Hi Eddie,

    To my knowledge Mud Map 3 is compatible with iPhone X. I have been using an iPhone X with Mud Map 3 for the past 15 months without any issues.

    An update was made available in Nov that adds support iPhone X's larger viewing area.

    Sorry to hear that MM3 did not meet your expectations. You can request a refund from the retailer iTunes.

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