GPX tracks not downloading after changing to new phone

michaeljamestoomer's Avatar

michaeljamestoomer

23 Dec, 2018 02:09 AM

I have restored my new phone from my latest backup using iCloud and my recorded tracks are not downloading onto my new phone.
Only one track has successfully downloaded and the rest are grey’ed out.

Also since updating to ios12 I have lost the ability to import GPX files. The app opens then crashes. The GPX tracks were originally recorded with mud maps.

  1. Support Staff 1 Posted by Li Xia on 28 Dec, 2018 04:23 AM

    Li Xia's Avatar

    Hi Michael, thanks for the feedback. A small number of other users have reported the same issue. To help me find the cause of the issue, can you please let me know what device and iOS version you are running?

  2. 2 Posted by michaeljamestoo... on 28 Dec, 2018 05:20 AM

    michaeljamestoomer's Avatar

    Hi Li

    I have a iPhone XS Max

    Running iOS 12.1.2 (16C101)

    Regards,
       Michael Toomer
       Victoria State Manager

    Total Electrical Connection Pty. Ltd.
    Mob: 0412 013 036
    Web: http://www.totalelectrical.com.au

  3. Support Staff 3 Posted by Li Xia on 12 Jan, 2019 08:44 AM

    Li Xia's Avatar

    Thanks you Michael, I am taking a deeper look into this issue and will get back to you shortly. Sorry bout the inconvenience.

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