Mud Maps 3 keeps crashing

Duarte Cabral's Avatar

Duarte Cabral

07 Jan, 2019 04:41 AM

My mud maps 3 app keeps crashing on my iPhone, every time I try and load a route or map, its been like this for a while. I have tried it on another iPhone and the same thing happens.

Can you please look into

look forward to hearing back from you.

  1. Support Staff 1 Posted by Li Xia on 14 Jan, 2019 11:10 AM

    Li Xia's Avatar

    Hi Duarte,

    Is it crashing on a specific route or map? If so, which one?

  2. 2 Posted by Duarte Cabral on 14 Jan, 2019 10:34 PM

    Duarte Cabral's Avatar

    crash on any route or map, if I go out of the main map screen it just crashes

    Sent from my iPhone

  3. 3 Posted by Duarte Cabral on 17 Jan, 2019 06:23 AM

    Duarte Cabral's Avatar

    Hi Li
    Have you been able to resolve my problem?

    Sent from my iPad

  4. 4 Posted by Duarte Cabral on 24 Jan, 2019 10:18 PM

    Duarte Cabral's Avatar

    Hi Li

    I haven't heard back from you as yet to my problem. I'm going for the long
    weekend and I cant use product again that I paid for.
    If I don't here back from you soon I will have to take to the next level.


  5. Support Staff 5 Posted by Li Xia on 05 Feb, 2019 08:08 AM

    Li Xia's Avatar

    Sorry for the late reply. Are you experiencing the crash when switching to the menu screen from the map screen?

  6. 6 Posted by Duarte Cabral on 05 Feb, 2019 11:52 PM

    Duarte Cabral's Avatar

    Yes. It crashes when I launch the app

    Sent from my iPhone

  7. Support Staff 7 Posted by Li Xia on 19 Feb, 2019 08:24 AM

    Li Xia's Avatar

    A fresh install should fix this issue. First delete the app from the device then go to App Store > Purchased and redownload it for free.

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