App crashes

Greg Munn's Avatar

Greg Munn

12 Jan, 2019 10:44 PM

Hi every time I try to access routes the app crashes
I note that there are a number of other references to this
Is there a fix for this as I am heading off shortly and want to plan the route
Yes I have reinstalled a number of times
A prompt response would be appreciated
Thanks Greg

  1. 1 Posted by Greg Munn (DHL ... on 16 Jan, 2019 09:54 PM

    Greg Munn (DHL AU)'s Avatar

    Hi
    Any progress with this
    I still note there is a lot of discussion around this subject
    Do you have a timeframe as to when there will be a fix?
    Thanks

    Greg Munn
    Account Manager
    Technology

    DHL Supply Chain
    NSW                   
    Australia

    Mobile: +61 (0) 423029457
    [email blocked]

    www.logistics.dhl

    GOGREEN – Environmental Protection with Deutsche Post DHL
    Please consider your environmental responsibility before printing this email.

  2. 2 Posted by Greg Munn on 28 Jan, 2019 10:29 AM

    Greg Munn's Avatar

    You have still not fixed the crashing issue when attempting to use routes
    When do yo think you will fix..... if ever!!!!
    Very disappointed with your product
    Will not be advising anyone to purchase
    I have just installed Hemma

  3. Support Staff 3 Posted by Li Xia on 05 Feb, 2019 08:13 AM

    Li Xia's Avatar

    Hi Greg, sorry about the delay in responding. I haven't had any luck reproducing this issue with my accounts. I suspect its related to your routes. Do you mind if I log into your account in attempt to reproduce the issue?

  4. 4 Posted by Greg Munn (DHL ... on 07 Feb, 2019 04:03 AM

    Greg Munn (DHL AU)'s Avatar

    Hi Li
    Go ahead
    Regards

    Greg

    Greg Munn
    Account Manager
    Technology

    DHL Supply Chain
    NSW                   
    Australia

    Mobile: +61 (0) 423029457
    [email blocked]

    www.logistics.dhl

    GOGREEN – Environmental Protection with Deutsche Post DHL
    Please consider your environmental responsibility before printing this email.

  5. 5 Posted by Greg Munn on 21 Mar, 2019 05:56 AM

    Greg Munn's Avatar

    Li when will you get to this ?
    I note that there are a lot of other references to this problem
    This is an important function of the app

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