Trouble logging in from iPhone and iPad

tie's Avatar


14 Jan, 2019 07:47 AM

I am able to login to my account on my desktop iMac, but when I try to login on my iPhone or iPad I get "Internet connectivity is needed to sign into your account".

  1. Support Staff 1 Posted by Li Xia on 14 Jan, 2019 11:01 AM

    Li Xia's Avatar

    Hi Tie, we experienced a brief service outage today affecting a small segment of customers. Outage has been fixed and full service has been restored. Apologies for the inconvenience.

  2. 2 Posted by tie on 14 Jan, 2019 08:12 PM

    tie's Avatar

    Thank you 

    Sent from my iPhone

  3. Li Xia closed this discussion on 06 Feb, 2019 08:37 AM.

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