Cannot create new Pin folders in web account

nealg's Avatar


11 Apr, 2019 04:34 AM

I am unable to create new Pin folders in my online web account.
They can be created however on my iPad and iPhone but these do not sync back to my web account

  1. Support Staff 1 Posted by Li Xia on 20 Aug, 2019 02:24 AM

    Li Xia's Avatar

    Hi Neal,

    As you know, we have been working to resolve the data syncing issue you have experienced within Mud Map 3 and we have good news! The latest version of Mud Map 3 (v5.6) is available from the App Store as a free download and should fix your data syncing issues. Thanks for your patience and let me know how you go!

    Lastly, pins inside folders are now working with your online account. You can make new folders from the website and the app will sync these changes.



  2. 2 Posted by nealg on 20 Aug, 2019 04:03 AM

    nealg's Avatar

    No, still cannot create new Pin folders in web account.
    New Pin folders created in iOS still do not sync back to account

  3. Support Staff 3 Posted by Li Xia on 27 Aug, 2019 10:27 PM

    Li Xia's Avatar

    You are right. Syncing has many components. Now the fundamentals are working, I will work on fixing this issue.

  4. 4 Posted by nealg on 30 Aug, 2019 04:32 AM

    nealg's Avatar

    This has been an issue for 4 months now. The service really hasn't improve has it Li.

  5. Support Staff 5 Posted by Li Xia on 09 Sep, 2019 09:40 AM

    Li Xia's Avatar

    Other than new folders, are your pins / routes / tracks syncing between your apps and online account?

  6. 6 Posted by nealg on 16 Sep, 2019 12:42 AM

    nealg's Avatar

    Pins/tracks sync.
    Still have random problem of occasional new imported tracks not syncing to sub-folders to devices - they appear in 'All', not in subfolders as per account.
     Non-creation of pin subfolders continues to be an issue.

  7. Support Staff 7 Posted by Li Xia on 16 Sep, 2019 03:40 AM

    Li Xia's Avatar

    Thanks for the info, I will continue to work on the folders issue.

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