new phone

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ben

27 May, 2019 02:48 PM

i have just upgraded from and iPhone 8 to an iphone x, went to download mud maps 3 to the new phone and it wants to charge me $99 I still have it on my iPad which is using the the same apple ID so I'm not sure why the app store is trying to charge me, any help would be appreciated

  1. Support Staff 1 Posted by Li Xia on 07 Jun, 2019 04:00 AM

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    Hi Ben, my guess is that the Apple ID is not the same one used to purchase the app.

  2. 2 Posted by ben on 10 Jun, 2019 05:35 AM

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    It is the same I have double checked and all my other apps are available.
    Cheers Ben.

  3. Support Staff 3 Posted by Li Xia on 11 Jun, 2019 10:43 AM

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    If that's the case, there's something wrong with your iTunes account. I suggest getting in touch with iTunes customer service

  4. 4 Posted by ben on 11 Jun, 2019 11:47 PM

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    No worries will do.

    Thanks Ben.

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