mcloud

Tom's Avatar

Tom

02 Aug, 2011 02:40 PM

I have 2 devices registered and maps and waypoints on my account
however they do not sync as promised in your mcloud service

mCloud™

mCloud™ stores your waypoints, tracklogs and maps, and as soon as there is a good phone reception or a WiFi spot, they are automatically synced across all of your devices, such as your iPhone, iPad and Mac.

Not only does this save you time, but also keeps your mind at peace. Never again will you lose those tracklogs you keep meaning to upload!

  1. Support Staff 1 Posted by Li Xia on 03 Aug, 2011 01:33 AM

    Li Xia's Avatar

    To fully access mCloud, you will need MUD MAP v3 which is available from the app store. Version 2 will only support syncing of Tracklogs

  2. Li Xia closed this discussion on 03 Aug, 2011 01:33 AM.

  3. Tom Roschi re-opened this discussion on 03 Aug, 2011 01:50 AM

  4. 2 Posted by Tom Roschi on 03 Aug, 2011 01:50 AM

    Tom Roschi's Avatar

    Hi Tom

    yes I have purchased V3 on the 31st of July ...one of t reasons I have purchased it

    On 03/08/2011, at 11:02 AM, Tom wrote:

    >
    > // Please reply above this line

  5. Support Staff 3 Posted by Li Xia on 03 Aug, 2011 07:37 AM

    Li Xia's Avatar

    I've just looked into your account. When you purchased maps, you are granted 2 downloads per map. It seems that they have both been used already. To ensure that you can migrate maps to V3, i've increased this by 2 for every map so please go ahead and download maps.

    As for waypoints, an issue was found earlier this week which we must address. Expect the waypoints service to come back on line early next week. Sorry about the inconvenience.

  6. Li Xia closed this discussion on 03 Aug, 2011 07:37 AM.

  7. Tom Roschi re-opened this discussion on 03 Aug, 2011 07:43 AM

  8. 4 Posted by Tom Roschi on 03 Aug, 2011 07:43 AM

    Tom Roschi's Avatar

    Thank you Tom

    appreciate your help and feedback.

    Maybe if we are lucky we will get the waypoint issue in time before my trip next week

    I will download t maps to my ipad tonight and let you know ho i went tomorrow

    cheers

    Tom
    On 03/08/2011, at 5:06 PM, Tom wrote:

    >
    > // Please reply above this line

  9. Li Xia closed this discussion on 03 Aug, 2011 07:45 AM.

  10. Tom Roschi re-opened this discussion on 04 Aug, 2011 04:30 AM

  11. 5 Posted by Tom Roschi on 04 Aug, 2011 04:30 AM

    Tom Roschi's Avatar

    Hi

    I have followed your advise and upgraded to VMS and would now like to claim a credit for my V3 version purchased on 1/8/2011
    I have attached a screen grab of my itunes account Invoice as can not find the invoice emailed to me on my system

    cheers

    Tom

    On 03/08/2011, at 5:06 PM, Tom wrote:

    >
    > // Please reply above this line

  12. Support Staff 6 Posted by Li Xia on 04 Aug, 2011 04:34 AM

    Li Xia's Avatar

    OK great, now we just need the invoice for the VMS app purchase & your paypal details. We will then process the transfer of $59.99.

  13. Li Xia closed this discussion on 04 Aug, 2011 04:34 AM.

  14. Tom Roschi re-opened this discussion on 04 Aug, 2011 05:10 AM

  15. 7 Posted by Tom Roschi on 04 Aug, 2011 05:10 AM

    Tom Roschi's Avatar

    Paypal account is

    [email blocked]

    itunes invoice

    cheers

    Tom
    On 03/08/2011, at 5:06 PM, Tom wrote:

    >
    > // Please reply above this line

  16. Support Staff 8 Posted by Li Xia on 04 Aug, 2011 08:52 AM

    Li Xia's Avatar

    We have transfered $59.99 to ***@trp.com.au.

    Thanks for your support. If you get a spare minutes, support us by giving us a good rating on the App Store.

  17. Li Xia closed this discussion on 04 Aug, 2011 08:52 AM.

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