Gregory's and iTOPO maps from VMS

Harry Armytage's Avatar

Harry Armytage

14 Jun, 2012 12:12 AM

Hi

I posted this before but after I pressed create, the next screen there was a problem.

Can you please advise how I restore the Gregory's and iTOPO maps form VMS that have disappeared in the update form VMS to MUD map on my iPhone.

Also I seem to have lost my log-in details on the iPhone sop can you tell me how to set that up.

Regards

Harry

  1. Support Staff 1 Posted by Li Xia on 14 Jun, 2012 07:52 AM

    Li Xia's Avatar

    Hi Harry, thanks for getting in touch with us.

    We sent this email on the 1st of June to all our customers explaining the update, re-brand and map changes.

    If you purchase the app after the 1st of June or changed your email address, you may of not received this email. So i want to first find out if you received this email?

    Look forward to your reply.

  2. 2 Posted by Harry Armytage on 14 Jun, 2012 08:18 AM

    Harry Armytage's Avatar

    Hi Tom

    Yes I found your message in my bin and have retrieved it and followed the
    instructions on it in a separate email sent to you earlier.

    Let me know if you need anything else.

    Regards

    *Harry Armytage*
    ------------------------------

  3. Support Staff 3 Posted by Li Xia on 14 Jun, 2012 09:48 AM

    Li Xia's Avatar

    Great, anything else I can help you with?

  4. 4 Posted by Harry Armytage on 14 Jun, 2012 11:16 PM

    Harry Armytage's Avatar

    Hi Tom

    I have sent you all my details and I still cannot work out how to download
    and restore the itopo and Gregory's may to my iPhone after VMS went.

    Regards

    *Harry Armytage*
    ------------------------------
    Listening and Wellbeing therapist, www.listen4life.com
    *Mobile*: 0411 262 964, *Reception*: 02 6231 9111 or
    [email blocked]
    *iLs Professional, iLs Trainer & therapist support*
    Hillside Health Centre: 51 Learmonth Drive, Kambah, ACT 2902, Australia, *
    www.ntpages.com.au/listen4life<http://www.vision6.com.au/ch/2192/2df52xd/1324142/d789f2p8f.html>
    *
    Programs combine auditory, motor and visual stimuli to improve
    self-regulation and nervous system integration -
    www.integratedlistening.com.au*
    *Video explaining *How iLs works*:
    http://www.youtube.com/watch?v=sfWhVIPnV6w
    News feature on iLs: http://www.youtube.com/watch?v=XfBPqshEahE*
    *

  5. Support Staff 5 Posted by Li Xia on 15 Jun, 2012 06:00 AM

    Li Xia's Avatar

    First of all, apologies for the inconvenience, we also wished there is a better way but unfortunately Apple only provides us number on how many apps have been downloaded, not who is downloading them.

    As a token of our appreciation, we've included 20 of Westprint's best 4WD maps ($79.99) in the update, which you will get free of charge. This upgrade will be available from the App Store shortly. Once you upgrade, you will have access to not only iTOPO & Gregory's maps, but these awesome Westprint 4WD maps at no extra cost.

    Thank you for sending in the invoice. I've activated the iTOPO and Gregory's maps to your account. You will see these maps appear in your map library when you sign in to your account on mud-maps.com.

    Download and install the update from the App Store, then follow these instructions to download the iTOPO and Gregory's maps.

    Again, thank you for your understand and on going support. If you have other questions, just give me a shout any time.

    How was our customer service? To support future improvements, support us by rating the app on the App Store.

  6. 6 Posted by Harry Armytage on 15 Jun, 2012 06:48 AM

    Harry Armytage's Avatar

    Hi Tom

    Sorry to bother you again.

    I have checked the map list on the iPhone and iTOPO & Gregory's do not yet
    appear. I have already downloaded the app upgrade so does that mean that I
    will I need to download the upgrade again?

    Regards

    *Harry Armytage*
    ------------------------------
    Listening and Wellbeing therapist, www.listen4life.com
    *Mobile*: 0411 262 964, *Reception*: 02 6231 9111 or
    [email blocked]
    *iLs Professional, iLs Trainer & therapist support*
    Hillside Health Centre: 51 Learmonth Drive, Kambah, ACT 2902, Australia, *
    www.ntpages.com.au/listen4life<http://www.vision6.com.au/ch/2192/2df52xd/1324142/d789f2p8f.html>
    *
    Programs combine auditory, motor and visual stimuli to improve
    self-regulation and nervous system integration -
    www.integratedlistening.com.au*
    *Video explaining *How iLs works*:
    http://www.youtube.com/watch?v=sfWhVIPnV6w
    News feature on iLs: http://www.youtube.com/watch?v=XfBPqshEahE*
    *

  7. Support Staff 7 Posted by Li Xia on 15 Jun, 2012 11:34 AM

    Li Xia's Avatar

    If you already downloaded the upgrade you don't need to download it again. The latest version if 3.0.6.

    While in the downloads screen, pull down on the list to refresh, then all non downloaded maps will appear. Tap start to download.

  8. 8 Posted by Harry Armytage on 16 Jun, 2012 04:38 AM

    Harry Armytage's Avatar

    Thanks Tom, it worked a treat.

    Regards

    *Harry Armytage*
    ------------------------------
    Listening and Wellbeing therapist, www.listen4life.com
    *Mobile*: 0411 262 964, *Reception*: 02 6231 9111 or
    [email blocked]
    *iLs Professional, iLs Trainer & therapist support*
    Hillside Health Centre: 51 Learmonth Drive, Kambah, ACT 2902, Australia, *
    www.ntpages.com.au/listen4life<http://www.vision6.com.au/ch/2192/2df52xd/1324142/d789f2p8f.html>
    *
    Programs combine auditory, motor and visual stimuli to improve
    self-regulation and nervous system integration -
    www.integratedlistening.com.au*
    *Video explaining *How iLs works*:
    http://www.youtube.com/watch?v=sfWhVIPnV6w
    News feature on iLs: http://www.youtube.com/watch?v=XfBPqshEahE*
    *

  9. Support Staff 9 Posted by Li Xia on 18 Jun, 2012 02:45 AM

    Li Xia's Avatar

    My Pleasure. I'm also glad it's working.

    If you have other questions, just give me a shout any time.

    Shameless plug time By rating our apps on the App Store, you are supporting us and our team to make better apps for everyone. Your support is much appreciated and thanks in advance.

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