how to start track logs

sean wods's Avatar

sean wods

19 Jun, 2012 10:09 PM

i have just got mud maps and according to the help videos the device shout automatically start logging tracks i have none, what do i do thanks

  1. Support Staff 1 Posted by Li Xia on 20 Jun, 2012 09:25 AM

    Li Xia's Avatar

    Hi Sean, thanks for getting in touch with us.

    When the app is running, it should automatically record a track. When you go into Menu > Tracklogs can you see a row called Active Tracklog? If so, tap on it and select View on map so you can see this tracklog.

  2. 2 Posted by Sean Woods on 20 Jun, 2012 10:32 AM

    Sean Woods's Avatar

    Hi thanks for the reply, there is nothing in my track logs at all. I am actually on a mine site in the pilbara desert could this have anything to do with it? Thanks
    Sean

    Sent from my iPhone

  3. Support Staff 3 Posted by Li Xia on 20 Jun, 2012 12:16 PM

    Li Xia's Avatar

    Hi Sean, your location shouldn't have any thing to do with it.

    What version of the app are you using? Once I have this info, i should be able to help you further.

  4. 4 Posted by Sean Woods on 20 Jun, 2012 12:25 PM

    Sean Woods's Avatar

    Does that help? Im new to this, don't really know what I'm doing. Thanks for your help
    Sean
    Sent from my iPhone

  5. Support Staff 5 Posted by Li Xia on 21 Jun, 2012 06:51 AM

    Li Xia's Avatar

    Thanks for the screenshot, you are running 3.1.3 which is the latest version, that's great.

    Please watch this video, it will explain in detail how tracklogs work.

    If you have other questions, just give me a shout any time.

  6. 6 Posted by Sean Woods on 21 Jun, 2012 09:56 AM

    Sean Woods's Avatar

    Yeh i have seen all the videos, I can't get it to work ill try download the app again. Thanks for all your help greatly appreciated.
    Sean

    Sent from my iPhone

  7. Support Staff 7 Posted by Li Xia on 21 Jun, 2012 10:54 AM

    Li Xia's Avatar

    So there must be something different with the version on your device? If you still can't get it to work after reinstalling, let me know so I can see if i can find the problem.

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