ordering map

Eva's Avatar


16 Oct, 2018 04:21 AM

I've just ordered and paid for a map. Will I receive this in hard copy?

  1. Support Staff 1 Posted by Li Xia on 08 Nov, 2018 08:28 AM

    Li Xia's Avatar

    Hi Eva,

    Maps purchased from our website can be downloaded using the Mud Map 3 iPhone and iPad app, which is available from the App Store. Assuming you do not have the app or have intentions of getting it, would you like a full refund?


  2. 2 Posted by Eva on 08 Nov, 2018 06:54 PM

    Eva's Avatar

    Hi Li,

    Yes, please, I would like a refund for the mud map I ordered. I noticed
    after I had paid that this most likely is an electronic copy only which is
    useless to me as I still do not have an electronic device where I could
    download the app and use the map.


  3. Support Staff 3 Posted by Li Xia on 26 Nov, 2018 09:13 AM

    Li Xia's Avatar

    Sure thing. A full refund has been processed, you should receive a confirmation email from PayPal shortly. Finally, i'm very sorry about the confusion and inconvenience.

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